What do I do if my water bill shows that my water usage is much higher than normal?

Unusually high water usage may be the result of an increase in your use, a water leak, or an error in the meter reading. If you changed your pattern of use (for example, have a new house guest during the billing cycle), your bill would increase due to the extra water used.

Rereading the Meter

If you have not made any major changes to your pattern of use, the next step is to investigate if your meter was misread. You can email the Customer Care center or, call toll free, at 1-877-584-9744, who will arrange for a service worker to reread your meter. If, after rereading, we find that the meter was correctly read the first time, there will be a charge for the reread. If, however, we find an error in our read, we will adjust your bill and there will be no charge for the reread.


If the meter was read correctly, the high usage is probably from a leak. It is important to find and correct any leaks as the cost of the water of any leak after passing the meter is the customer’s responsibility. For more information on how to determine if you have a leak and where the leak may be, please see the Environmental Protection Agency website.

Show All Answers

1. How do I pay my bill?
2. How do I turn on services?
3. How do I turn off services?
4. What do I do if my water bill shows that my water usage is much higher than normal?
5. What if I find a leak and fix it?
6. Why did I used to get only one bill for two meters but am now receiving two?