Utilities FAQ

Q: Can I get my water disconnected for non-payment?

A: Yes.  If the bill is not paid in full within thirty-one days, your water will be disconnected for non-payment. To reinstate you must pay the past due bill in full and a delinquent fee by 4:30 Monday thru Friday.

Q: Can I make an advance payment?
A: Yes

Q: Can I be charged a late fee on my bill?
A: Yes, if the bill is not paid by the due date. Remember, bills are due when you receive them, but you must have them in the office by 4:00pm on the due date to not receive a late charge.


Q: Can I leave my deposit on file?
A: Yes, either by written request, in person, Fax 813-780-0005 or E-Mail billing@ci.zephyrhills.fl.us

The information we need is:
Name on account
Account number
Forwarding address
Date of turn off
Tell us to leave deposit on file

Q: How do I reinstate service if I left my deposit on file?
A:  A request will need to be made. This can be done in person, as a written request, a fax 813-780-0017 or e-Mail billing@ci.zephyrhills.fl.us with the information of:

Name on account
Account number
Date of turn on
Updated mailing address
Tell us you are a seasonal customer

Q: How do I get my deposit back?
A: When you discontinue service, we take the final bill out of the deposit and send the refund to you.

Q:  How do I turn water off and have my account closed?
A:  Service may be discontinued in person at the office. 

Q:  Where can I pay my bill?
A:  At the counter in customer service, in the drop box at the 8th Street entrance or you may use the drive thru window, which is located between the City Hall and the Library buildings.  You must have your account number or payment slip with you to use the drive thru window. You may also pay through your bank’s e-billing website; please allow for 5-7 business days for the City to receive payment or pay by credit card online via the cities website at www.ci.zephyrhill.fl.us

Q:  What will happen if I get my water locked off and I cut the lock?
A:   You will be charged $25.00.  The City, if necessary, may take more stringent action and may take 24 working hours to have the water reinstated.

Q:  Where do my e-bills come from?
A:  You will receive an e-mail from MCC Advantage with your bill attached or if you pay online with credit card via the cities website (www.ci.zephyrhills.fl.us) you will receive an e-bill directly from the City.  Check your spam to ensure you are able to receive the e-bills. 

Q: How soon can I get service?
A: We can do same day service if you have your request to us by 4:00pm, Monday through Friday.

Q: How do I turn water off?
A: Service can be discontinued either by written request, in person, Fax 813-780-0005 or E-Mail: billing@ci.zephyrhills.fl.us
The information we need is:
Name on account
Account number
Forwarding address
Date of turn off

Q: Do you waive deposits?
A: No

Q: How do I get water turned on?
A: New service can be established once you make a deposit, either by mail or in the office. If done by mail we need:
1. Name
2. Mailing address for bill
3. Address where service is to be turned on
4. Date of turn on
5. The deposit

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